> For the complete documentation index, see [llms.txt](https://flapjax.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://flapjax.gitbook.io/docs/your-data/people/managing-people.md). # Managing People ### Registering a Person Click **Register Person** in the top-right corner of the People page. A form opens with these fields: * **External ID**, an optional identifier from your external system, up to 255 characters, unique * **First name**, up to 100 characters * **Last name**, up to 100 characters * **Email address**, in valid email format, up to 254 characters * **Mobile prefix**, a country dialling code from the dropdown * **Mobile number**, digits only, up to 15 characters * **Date of birth**, in DD-MM-YYYY format * **Language**, the person's preferred language Custom attributes from **Settings > People Attributes** appear below these fields. Required attributes need a value before you can save. #### Consent Checkboxes Three consent options at the bottom of the form record what this person opted into: * **Email Consent** * **SMS Consent** * **Push Notifications Consent** An unticked box means **not consented**. Creating a person never opts them in. Tick a box only where the person actually agreed. Email and SMS consent summarise the person's [consents](/docs/settings/workspace/consents.md). Ticking one records agreement to be contacted on that channel and grants your starter consent, **Email updates** or **SMS updates**. It opts the person into none of your other consents, such as Marketing, which keep their own defaults. Push notification consent is an ordinary flag. #### Create More Turn on **Create more** in the footer to keep the form open after saving. You can then register several people in a row. {% hint style="info" %} **Note:** creating or updating a person fires any active automations tied to that action. {% endhint %} *** ### Editing a Person Open a person's detail page and edit any field in the **Properties** panel on the right. Flapjax tracks your changes. Click **Save** when you are ready, and moving away from the page saves them too. You can also edit a person through the registration form, opened from the detail page header. *** ### Deleting a Person Open the actions menu, the three dots in the header of a person's detail page, and select **Delete**. Flapjax asks you to confirm. You can delete people in bulk from the People list: select rows, then choose **Delete** from the batch action bar. #### What deletion actually does Deleting a person is a **soft delete**. Flapjax marks the person record as deleted, so it leaves the app and drops out of every query, and keeps the underlying row. The action is recoverable rather than a permanent wipe. Deletion runs as one transaction with this cascade: * **Record references get unlinked.** Any record pointing at this person through a Person or People attribute has that reference cleared. A single-person reference goes empty, and the person leaves multi-person lists. The records themselves stay. * **Label membership goes.** Flapjax deletes the person's direct label-membership rows, and the event pipeline unwinds any smart-label membership afterwards. * **List items get soft-deleted.** The person's rows in campaign and communication lists are marked deleted. * **Notes and automation history stay.** Deletion erases neither the notes on the person nor the record of automations they passed through. Flapjax publishes a person-deleted event to its event pipeline, so downstream consumers can react. Smart-label reconciliation is one of them. {% hint style="info" %} **Data-retention note:** a soft delete leaves deleted people recoverable, with their notes and automation history intact. A regulatory obligation to erase a person's data fully needs more than the Delete action. Raise it with your Flapjax contact. {% endhint %} *** ### Sending an Email Click the **envelope icon** in the header of a person's detail page. The person needs an email address for it to appear. A full-screen editor opens with: * **Integration**, the email provider you send through, such as SendGrid * **Subject**, the subject line, which supports variables such as person name or attributes * **Email Content**, a rich text editor for the body Click **Send email** to deliver the message. *** ### Sending an SMS or WhatsApp Message Click the **message icon** for SMS, or the **WhatsApp icon**, in the header of a person's detail page. Both need the person to have a mobile prefix and number. A panel opens with: * **Integration**, the messaging provider you use, such as Twilio * **Message Content**, a text editor for the body The template selector button loads a saved message template into the editor. Click **Send message** to deliver. *** ### Enrolling in a Sequence Click the **paper plane icon** in the header of a person's detail page. A modal appears with a dropdown of active sequences. It lists only sequences configured for manual enrolment. Click **Enroll** to push the person into the one you picked. You can enrol people in bulk from the People list: select rows, then choose **Run Sequence** from the batch action bar. *** ### Copying Person Information The actions menu, the three dots on a person's detail page, offers two copies: * **Copy External ID** puts the person's external ID on your clipboard. It appears only for people who have one. * **Copy Page URL** puts a direct link to this person's detail page on your clipboard.